The
importance of first impressions cannot be underestimated,
as the person at the end of the telephone is not
just the voice of the business but a vital component
in creating a favourable impression.
Research has shown that a high percentage of prospective
customers will telephone before visiting an outlet,
branch, restaurant or location.
This may be to check availability, to price an item, to seek
some technical advice or to make a booking.
From dedicated outbound call facilities, Bluestar
uses personnel with appropriate regional accents
to make mystery caller telephone enquiries.
The telephone enquiries can then be recorded on
CD allowing the businesses to hear both sides of
the conversation.
|
|
 Recordings are accompanied by scored reporting
and this valuable information lets the businesses
that we work with monitor and assess areas such
as staff attitude, product knowledge and most
importantly how their business is represented.
We also have the facility to request information
and monitor the response of fulfilment and delivery
to UK addresses.
Contact
us now to discuss a free mystery caller sample
for your business. |
